ECO-VAPE WHOLESALE FAQ’s

ACCOUNT

What are the requirements for opening a trade account with Eco-Vape?

This website is for specifically designed for our trade only business (Business to Business). We ask current and aspiring customers to complete a one-time registration to open their online account with us to confirm your business.

Once we have confirmed this with a few details, your account will be approved by your dedicated account manager and you can start ordering online, over the phone or by email.

How do I open an account?

  1. Setting up an account with Eco-Vape is done in 3 simple and easy steps.
    1. CLICK HERE TO REGISTER
    2. Enter your business details
    3. Await approval

How long does it take to be approved for a trade account?

Eco-Vape have account managers on standby ready to help all customers and we will strive to approve your account within 3 hours, Monday – Friday, 9:00 – 17:00 GMT

Can I have a credit account?

Due to the nature of the business, Eco-Vape’s payment terms are strictly proforma.

ORDERING

How can I make an order and how long does it take?

  1. We offer 3 ways to order from Eco-Vape.
    1. Online – Click here to sign up or log in (The ordering process typically takes 5-10 minutes until order confirmation)
    2. Phone – Call us now +44 (0) 1773 287 002 (The ordering process typically takes 1 hour until order confirmation)
    3. E-Mail – Email the sales team now sales@eco-vape.co.uk (The ordering process typically takes 1 hour until order confirmation)

Do you have the products available in stock?

Our UK stock management system is linked directly to the website and all available products are clearly displayed in green text on the product page.

Do you have anything else available that is not currently available online?

We are constantly working on developing new flavours here at Eco-Vape, as well as staying up to date on the latest hardware appliances to make available for wholesale. Upon launching our new website, we are now able to quickly and efficiently add the latest products stocked at our UK warehouse to our website allowing you to see the live changes to our stock for all products.

I’m looking for specific flavours, do you make products to order?

We will always do our utmost to provide for our customers with a competitive and effective solution, Eco-Vape’s research and development team would love to hear your ideas or feedback on our existing products and encourage our clients to contact our team of experts on our contact us page by clicking here

PAYMENT

If I place an order today how do I pay for it?

Once you have placed an order you will receive a sales order with the payment amount and bank details on, Simply BACS or CHAPS the payment into our bank account and one of our finance team will be in touch to confirm the funds have been received.

Can I pay by PayPal or credit card?

Unfortunately, Our company policy is to accept BACS or CHAPS payments only.

I am worried about fraud, How can I confirm I am paying the correct company?

Our company policy is to confirm the bank details are correct by calling the beneficiary and receiving a verbal confirmation as well as written so we advise all our customers to follow the same procedure. Call finance now +44 (0) 1773 287 002

DELIVERY

Where is the product stored and dispatched from?

All products available on our website are stored at our UK facilities that is ISO 9001:2015 certified.

If I order today when will my parcel arrive?

All available products ordered before 13:00 GMT will be dispatched the same day with a secure parcel service for next day delivery T&Cs Apply.

Can I collect my order?

Unfortunately due to the strict processes and time scale, All orders must be dispatched via our courier service.

RETURNS

I have received my parcel but one of the items is damaged, Can I return it?

Any damaged items received by our customers will be collected by us and a replacement will be dispatched hassle-free.

I have made a purchase and changed my mind, Can I return the items?

Items are returnable within 14 days of receipt in unopened, original packaging. A restocking and postal charge will be deducted from the credit note.