ECO VAPE WHOLESALE FAQ

Account FAQ's

Who Can Open A Wholesale Account?

This website is for specifically designed for our trade only business (Business to Business). We ask current and aspiring customers to complete a one-time registration to open their online account with us to confirm your business.

 

Once we have confirmed this with a few details, your account will be approved by your dedicated account manager and you can start ordering online, over the phone or by email.

How Do I Open An Account?

Setting up an account with Eco-Vape is done in 3 simple and easy steps.

 

1. CLICK HERE TO REGISTER

2. Enter your business details.
3. Await approval whilst we confirm your details.

How Long Does It Take For My Account To Be Approved?

Eco-Vape have account managers on standby ready to help all customers and we will strive to approve your account within 3 hours, Monday – Friday, 9:00 – 17:00 GMT

Can I Open A Credit Account?

Due to the nature of the business, Eco-Vape’s payment terms are strictly pro forma.

Order FAQ's

How can I order and how long does it take?

We offer 3 ways to order from Eco-Vape:

 

1. Online – Click here to sign up or log in (The ordering process typically takes 5-10 minutes until order confirmation)
2. Phone – Call us now +44 (0) 1773 287 002 (The ordering process typically takes 1 hour until order confirmation)
3. Email – Email the sales team now sales@eco-vape.co.uk (The ordering process typically takes 1 hour until order confirmation)

Can I see what stock you have for a product?

Our UK stock management system is linked directly to the website and all available products are clearly displayed in green text on the product page. You must be logged in to see live stock and prices.

Do you have other products that are not currently available online?

We are constantly working on developing new flavours here at Eco-Vape, as well as staying up to date on the latest hardware appliances to make available for wholesale.

 

Upon launching our new website, we are now able to quickly and efficiently add the latest products stocked at our UK warehouse to our website allowing you to see the live changes to our stock for all products.

I'm looking for specific flavours, do you make products to order?

We will always do our utmost to provide for our customers with a competitive and effective solution, Eco-Vape’s research and development team would love to hear your ideas or feedback on our existing products and encourage our clients to contact our team of experts on our contact us page by clicking here.

Payment FAQ's

If I place an order today, how do I pay for it?

Once you have placed an order you will receive a sales order with the payment amount and bank details on, Simply BACS or CHAPS the payment into our bank account and one of our finance team will be in touch to confirm the funds have been received.

Can I pay by PayPal or credit card?

We accept BACS or CHAPS as payment options, however we also accept card payments using Viva Wallet, including MasterCard, Visa, Apple Pay, Google Pay and more.

I am worried about fraud. How can I confirm I am paying the correct company?

Our company policy is to confirm the bank details are correct by calling the beneficiary and receiving a verbal confirmation, as well as written, so we advise all our customers to follow the same procedure.

 

Call finance now at +44 (0) 1773 287 002.

Delivery FAQ's
Where is the product stored and dispatched from?

All products available on our website are stored and dispatched from our UK facilities that are ISO 9001:2015 certified.

If I order today, when will my parcel arrive?

All available products ordered before 13:00 GMT will be dispatched the same day with a secure parcel service for next day delivery. T&C’s apply.

Can I collect my order?

Unfortunately, due to the strict processes and time scale we operate in, all orders must be dispatched via our courier service.

Return FAQ's
I have received my parcel but one of the items is damaged, can I return it?

Any damaged items received by our customers will be collected by us and a replacement will be dispatched free of charge.

I have made a purchase but have changed my mind, can I return the items?

Items are returnable within 14 days of receipt if they are in their original, unopened packaging. A restocking and postal charge will be deducted from the credit note.

Eco Vape Wholesale Team

REGISTER A WHOLESALE ACCOUNT WITH ECO VAPE

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